Front Office International Specialist

Emerging Travel Group (ETG) is a travel-tech company that owns six brands: RateHawk, ZenHotels, RoundTrip, Ostrovok.ru, B2B.Ostrovok and Ostrovok.Komandirovki.

12 years ago we exploded into the travel industry and since then have been pushing our way to global leadership — we have representatives in 24 countries around the world and you can book our travel services on ETG sites in 220 countries.

We are continuing to grow rapidly, so we need talented, active professionals to help us develop international products and conquer new markets.

We are looking for a Front Office Specialist to join our Service Support Team.

Job responsibilities:

• taking calls from and providing initial advice to B2C clients and B2B partners on bookings right until check-out;

• sending clients’ comments and requests to their accommodation providers;

• checking information that clients request with their accommodation providers;

• allocating requests within the operations department.

We expect that you:

• know English on at least Upper Intermediate level (both spoken and written);

• have experience working in a call center;

• can cope with a high work-load and multiple tasks;

• are responsible and careful;

• possess a strong sense of empathy;

• are stress-resistant.

What we offer:

• 100% official salary;
• schedule 2/2 (09.00 – 21.00 MSK);
• remote work;
• a young and active team of super specialists;
• interesting and ambitious tasks that will take you to the next professional level;
• learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
• corporate English and discounts on SkyEng;
• corporate discounts on hotels and other services.