Customer Success Assistant / Ассистент команды по сопровождению клиентов (EN, RU)

З/п не указана
Опыт работы: не требуется
График работы: Полный день
Занятость: Полная занятость
Компания: TrackAd
Адрес: показать на карте
What should you know about TrackAd:

  • The company has a range of SaaS products designed for analysis of marketing data;

  • English or French languages are involved in the internal communication;

  • We have more than 120 clients in 8 countries;

  • Corporate culture built around knowledge and competences sharing within the team;

  • We are looking for people willing to learn and develop with us.

Our Customer Success team is responsible for developing customer relationships that promote retention and loyalty. Our area of work requires different challenges, such as: help customers achieve their desired outcomes and goals, prevent churn, managing internal projects linked to customers’ onboarding and satisfaction, write useful materials for users and team.

We are looking for a Customer Success Assistant for the following tasks:
  • Support Customer Success team with daily tasks and processes with customers
  • Support Customer Success team with technical and marketing integration: analytic solution, traffic sources accounts, CRM systems
  • Creation of useful things for customers and team: articles, videos and presentations
  • Helping product team to make the tool better every day by gathering feedback from our customers
We are interested in:

  • Attention to details

  • Ability to write accurate and structured emails

  • Analytical mindset: like numbers, and they like you back

  • English level B1

  • Excel knowledge on good level

  • Discipline, enthusiasm and good communication skills

  • Proactivity, fast thinking, efficiency, team spirit.

Will be a great advantage:

  • Knowledge in digital marketing

  • Experience in clients’ management

  • French or German language

Work in TrackAd is:

  • Complex and interesting tasks: involvement in tools’ development

  • Permanent growth of knowledge

  • Modern tools: Freshdesk, Freshchat, Support Hero, Google Data Studio, Slack, Google Analytics, Camtasia

  • Corporate Culture: clear mission and core values, seminars, workshops, qualitative social time;

  • Office at 5 min from Kurskaya metro station (Business center “Arma”);

  • Health and rest: health insurance (with stomatology), comfortable office with quiet areas, remote work.

We can offer you the best projects and conditions to meet your expectations. We are looking forward to hearing from you!
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