Reservations Agent

З/п не указана
Опыт работы: От 1 года до 3 лет
График работы: Полный день
Занятость: Полная занятость
Компания: Four Seasons
Адрес: показать на карте
RESPONSIBILITIES:
  • Reservations Agent is responsible for: selling the hotel and providing information to prospective guests, capturing sales from the incoming calls and coordinating details of reservations for all Hotel Rooms; Spa, Restaurant/Bar, Room Service – outside this units’ operation hours.
  • As well, the individual is responsible for ensuring our guests are well looked after from the start.
  • As the first and last impression of the Hotel, this high profile department carries a special responsibility.
  • As the voice of the hotel, the Reservations Agent ensures that all communication channels operate flawlessly, including the hotel’s phone and paging system.
  • The Reservations Agent is responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone.
  • The Reservations Agent oversees the entire sequence of service ensuring guest accommodations, calls and housekeeping requests are correctly processed and carried out within the stated delivery time according to Four Seasons Standards.
REQUIREMENTS:
  • We are looking for an individual who poses an affinity for guest service! You will be an experienced customer service professional with excellent phone skills, ability to multitask, problem solve and have a passion for service and hospitality. You will be a willing team player, comfortable with computer systems as well as communicating over the telephone.
  • Previous experience as a Telecommunication Operator, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operations with exceptional communication skills and command of English language
  • We are looking for candidates who have excellent personal presentation and interpersonal skills.
  • The ideal candidate will also have a pleasant voice and a positive attitude.
  • This position involves a heavy volume of guest contact and fluency in reading, writing, and spoken English is required.
  • The ability to assume responsibility of the department in absence of a manager is essential.
  • This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
Additional Skills & Abilities preferred
  • A diploma in hospitality industry will also be a competitive advantage for a successful candidate.
CONDITIONS:

  • Challenging work in the international team of professionals.
  • Competitive compensation and social packages.
  • Full and comprehensive training.
  • Career opportunity in the world famous company.
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