SAP 1st Level Support Consultant Logistics

Key Responsibilities

• Support SAP LES/WM on L1

Support of SAP Support in Warehouses

• Support the organization to meet Service Level Agreements and to deliver in time and high quality
• Support the organization into proactive Problem Management
• Ensure rules, procedures and processes of Governance are kept and he comes up with corrective action in case of need

Knowledge & Experience Requirements

• Primary skill required on SAP LES/ WM Support or Operations with minimum 3-4-year experience
• Ability to understand business requirements
• SAP support organizations for Logistics, preferred in large/global organizations and for Global customers in the role of SAP Key User idealwise
• Sound experience in SAP ERP Modules LES/WM
• Basic knowledge in SAP MM, SD and ABAP coding
• Good understanding of contract logistics processes and ECOM warehouse
• Knowledge to takes requirements from users and prepare respective documents like BRD, Changes request, FS, Testing script, user manual and others.
• Knowledge in SAP Configuration (Customizing)
• Knowledge in supporting Interfaces, Messages like EDI, RFC.
• Experience in ITSM Tools like Remedy or ServiceNow
• Experience in ITSM Key areas Incident-, Change- and Problem management
• ITIL Knowledge advanced / ITIL Foundation with experience in implementation of processes
• Good knowledge in Microsoft Office (Excel, Word, PPT)

General Skills RequirementsPersonality profile: possesses integrity, uses initiative, has commitment, self-reliantt, flexible, emphasis on a quality delivery, Readiness to cover extended service times, customer orientation, analytical approach

Interpersonal skills: capable to communicate with involved teams and project members and suppliers

Problem solving: analysis and structuring of issues, flair for pragmatic solutions, priority setting

Languages: English skills for technical communication, oral & written

Working conditions and wages are discussed based on the results of the interview.